Training sahi tha par onboard process samajhna mushkil
Maine training aur onboarding kaafi seriously liya tha, par software ka interface jitna easy lagna chahiye tha, utna nahi tha. Training mein kuch basic cheezein clearly sikhayi gayi thi, par jab actual mein software ko use karna shuru kiya toh mujhe kaafi cheezein khud se figure out karni padi. Dialer aur calling tools ke operation mein thoda confusion tha, kyunki instructions har jagah consistent nahi thi. Database feature bhi tha, lekin uske integration aur navigation mein dikat aayi, jiski wajah se process slow ho gaya. Payment aur invoicing ka jo manual process tha, wo toh thik tha, par overall mujhe lagta tha ki mujhe zyada self-learning karni padi jo time-consuming tha. Support team ne kuch help di jab request bheji, par woh bhi instantly nahi mile. Mere liye yeh thoda frustrating experience tha kyunki main expect kar raha tha ki pura system aur training seamless hoga, par mujhe zyada khud se kaam karna pada.