Training's vocabulary was the biggest letdown for me
Before starting, I expected the training to be a smooth introduction to the entire software platform with clear, straightforward explanations. Unfortunately, I found that the terminology and phrasing used in the modules were often too technical or confusing compared to what I had anticipated. While the training covered many key features like the dialer, database, and updates, the way these were explained sometimes left me more puzzled than confident. A more beginner-friendly approach with simpler wording would have helped me comprehend the software better. However, I did appreciate the well-structured onboarding flow and the accessible telephonic support team, even though their help could not fully compensate for the unclear training elements. In all, the mismatch between what I expected and what I got mostly stemmed from the training content’s complexity, which I felt was the standout issue in an otherwise professionally managed product.