Training's structured pace worked, but onboarding felt slow
I approached the training and onboarding with the expectation that the process would be tightly aligned and efficient. The training sessions were practical and pretty well-structured, covering the key functionalities I needed during remote workflow management. The modules offered useful step-by-step guidance on using the calling tools and database features. However, the onboarding phase itself didn't quite match my expectations. It felt a bit sluggish, particularly when it came to setting up the dialer and integrating it with the auto-update functions, which took longer than the overview suggested. Although the telephonic support was responsive when I reached out, waiting times for assistance extended the initial setup further. Still, the invoicing and payment process were straightforward and seamless, allowing me to get that part done quickly. Overall, the training did the job for me, but the onboarding had some rough edges that slowed progress. It wasn’t a bad experience, just that the smoother training contrasted with some onboarding delays, so I think those areas could be improved for faster ramp-up.