Training’s onboarding was really the worst part
I started the training and onboarding expecting it to be straightforward, but day to day it just got worse with all the confusing steps. I kept hoping the software would become more user-friendly as I went along, but honestly, it never did. The dialer was supposed to integrate smoothly with the database feature, but honestly, I found myself wrestling with it every morning. The promised automatic updates didn’t fix these ongoing issues. Every time I’d think I understood one part, the process would shift unexpectedly, leaving me frustrated and having to redo steps. Even telephonic support, which I hoped would help me through, often felt unclear or too generic to solve my problems. I am not sure if the invoicing and payment process contributed to these issues, but it didn’t feel seamless either. I guess what stood out the most was the lack of consistent support during the training phase, which made the daily software interactions more difficult than they needed to be. I was really hoping for a smoother experience, but it never got there for me throughout multiple sessions during my first week.