1 out of 51 of 5Verified purchaseTraining and onboarding
Training’s lack of support when things went wrong really stood out
During the onboarding training, I ran into a few technical problems that I thought would be quickly addressed, but that wasn’t the case. It was frustrating because the instructions assumed everything would go perfectly, and there wasn’t much guidance on what to do if something went wrong. I found myself stuck trying to figure out why the dialer wasn’t connecting properly and how to update the database feature correctly. Even when I contacted support, the responses came slowly and were not very detailed, which made the whole process feel much more frustrating than it should have been. I was hoping the training would better prepare me for real issues, but instead, it highlighted the gaps in support during critical moments.