Training's clarity stood out but initial setup lacked
When I first started the onboarding training, I was expecting it to cover all basics in a straightforward manner, which it did in part. The instructions about using the calling tools were clear and matched what I had read before signing up. However, I found the initial setup process less intuitive than expected, requiring me to refer back to support more than once. The database feature explained during training was useful and relevant, but the ongoing updates felt a bit overwhelming without prior warning. Although the training helped me understand the software well, these mixed experiences made me rate the overall onboarding as average. I appreciated that the telephonic support was accessible, which helped clarify some steps. The invoicing process was smooth and the payment labels were understandable. Still, I believe the sign-up flow could have been laid out more clearly to prevent initial confusion. Overall, the training and onboarding met some expectations but left other areas lacking, which I considered when deciding on my score.