Training resulted in uneven self-guidance
I had some mixed feelings about the onboarding and training process with WFHI. While the initial modules were clear, allowing me to grasp some basics, I found later steps required a lot of trial and error on my part. The training videos covered essentials but skipped over deeper practical scenarios I needed to adapt to my workflow. I appreciate that the platform itself is intuitive in spots, yet the pace felt uneven and some explanations assumed prior knowledge that I didn't have. The onboarding checklist helped, but I often felt left to figure out the calling tools and dialer settings without consistent guidance. Though the overall outcome was that I managed to set up my profile and make basic calls, I wish the training had been more cohesive so I could trust that I wasn’t missing important features. On balance, it was a warm but restrained journey that required me to combine WFHI’s resources with personal trial to move forward.