Training responsiveness was notably slow
The onboarding and training phase started promisingly with clear materials and some initial guidance, but I quickly noticed the pace of responses from the support and trainers was slower than I had hoped. When I had questions about certain features or had to clarify instructions, replies sometimes took longer than expected. On the other hand, the training content itself was fairly comprehensive and useful once I got through it. It’s just that the interaction and timeliness of responses didn’t match up to what I’d expect for such a program. I did appreciate that when support eventually came through, it was generally helpful and addressed my concerns adequately. Yet this delay added friction to the onboarding experience and made me feel stuck at some points. The one thing I’d say went well was the database setup explanation, which was detailed and clear. Still, faster interaction would have improved the overall impression significantly.