Training responsiveness was impressive, but slight delays in onboarding
The training sessions provided were quite effective and the trainers responded promptly whenever I had questions, which really helped me understand how to use the calling tools and dialer. The onboarding workflow was mostly smooth; registering on the platform and navigating through the initial setup of the database and telephonic tools went well. However, there was a small issue: some of the automatic updates rolled out during my onboarding caused minor glitches that slowed me down briefly. Despite this, support was available fairly quickly to address concerns, which kept things moving forward. The payment process and invoice generation were clear and straightforward, so I knew exactly what I was signing up for. Overall, the training responsiveness stood out as a major positive, even though I wished the transition through the onboarding stages had been a little faster and more seamless. It was a helpful experience that I believe could improve in pacing but still gave me confidence that the team is attentive and ready to assist when needed.