Training responsiveness was good, though not everything was smooth
When I began the training and onboarding with the software, I noticed that the team was fairly responsive whenever I had questions or needed clarifications. The telephonic support was prompt, which made me feel supported during the initial days. However, some parts of the onboarding flow were slightly confusing, especially when trying to integrate the dialer with my existing workflow. The automatic updates occasionally changed features which weren’t explicitly communicated beforehand, leading to a bit of delay as I adjusted. But the database management training was quite helpful and straightforward. What stood out most was how the trainers took calls quickly and answered most concerns patiently, even if they couldn't resolve every issue on the spot. So, while the learning curve still had some bumps, the responsiveness made it easier to keep going without feeling stuck. Overall, it was a mixed but generally okay experience with room for clearer communication.