Training responsiveness was good, but some delays slowed momentum
My experience with WFHI's training and onboarding mixed responsiveness with occasional slowdowns. The team was generally quick to reply to my questions, especially when I encountered challenges using the dialer and when configuring the database feature. Their telephonic support proved helpful, offering clear explanations that made the software easier to navigate. However, there were a couple of instances where response times lagged, which briefly stalled my progress. This made me a bit hesitant at times, wondering if more prompt attention would have improved the onboarding experience. Despite this, the actual training materials were well-structured and the automatic updates rarely interfered with my scheduled tasks. In sum, there was a positive balance between engagement and occasional delays. I appreciate the support overall and would have preferred a bit quicker replies in a few cases to maintain better momentum during my initial setup phase.