I had high hopes for the training and onboarding process with WFHI, expecting prompt replies and cle

I had high hopes for the training and onboarding process with WFHI, expecting prompt replies and cle

I had high hopes for the training and onboarding process with WFHI, expecting prompt replies and clear guidance from the team. However, the reality was quite different. The responses I got were often delayed and lacked detail, which left me feeling uncertain at several steps. For example, when I tried setting up the dialer feature, I reached out multiple times but only received generic answers that didn't resolve my problems efficiently. Still, I must admit the training modules themselves were fairly organized and the content was comprehensive once I got through. Compared to other services where onboarding is smoother with immediate assistance, WFHI's approach was more frustrating. I think the team could improve the responsiveness to meet the initial expectations set by their promotional material. Having timely and helpful support would make the transition into using the software and database much easier for new users like me. Overall, while the product has potential, the onboarding support quality did not match what I anticipated, dampening the initial experience a lot.