Training responsiveness was definitely the one strong point here
I've already gone through similar online training programs, so I wasn’t expecting miracles, but I have to say the team's responsiveness during onboarding stood out. Whenever I had questions, whether it was about the dialer setup or how the database integrates with calls, they responded quickly, usually the same day. It really helped move things along since remote workflows can get complicated without in-depth explanations. The training modules themselves were decent, but nothing extraordinary. It was the support that made a difference for me because it meant I wasn’t stuck for long on technical issues. I’ve explained these points to others too, so it’s not a new observation, but it’s worth highlighting again—the people behind the software make the whole process feel less frustrating. I'd recommend focusing on their human assistance if you plan to use this product. That kind of care just doesn’t come with every software provider. Of course, as with any online tool, a bit of patience is still needed during the learning curve but knowing there’s someone reliable on the other end changed the experience for me.