Training responsiveness was below expectations
The training process started with some delays in communication from your team, and it felt like getting clear answers took longer than it should have. While the training content was somewhat relevant, the onboarding sessions didn’t feel personalized or well-timed for my schedule, which made it harder to stay engaged. The people I contacted didn’t always respond promptly, leaving me hanging on details about the dialer and calling tools setup. It’s good that when they did reply, their explanations were straightforward and practical, so I could grasp the basics required to use the software. But overall, the back-and-forth was frustrating and seemed disorganized. I expected quicker, more helpful guidance to get me fully prepared. It’s important that the training adapts better to users’ needs and timelines, otherwise it risks losing people before they can properly benefit from your services. In summary, the responsiveness was lacking, which overshadowed the parts that actually did function as they should during onboarding.