Training responsiveness took some time but mostly worked well
During the training and onboarding, I noticed that the team was generally responsive to any questions or clarifications I needed, but the timing sometimes stretched longer than I preferred. For instance, when I was trying to understand how the dialer integrated with the database feature, my queries were answered thoroughly but only after a bit of waiting. While I appreciated the depth of assistance given, the delay made some parts of the onboarding process less smooth. It took a few rounds of contacting support before I felt comfortable using all the calling tools efficiently. That said, I do recognize the complexity of the software and training provided, so these slight hold-ups seem understandable. In summary, the response times were not always ideal but never blocked my progress seriously enough to be a dealbreaker.