Training responsiveness lacked key follow-up
I went into the training and onboarding hoping for a responsive and thorough experience, but it didn’t quite live up to that. Although some parts of the training content seemed clear, whenever I reached out for further clarification or assistance, the responses were slow and sometimes not very helpful. This was frustrating because onboarding tends to be when you really need support to understand how the software works and how to integrate it with your workflow. The telephonic support line was not always available, and when available, the wait time felt too long or the answers lacked detail. I appreciated that the payment processes and invoicing were smooth and that the platform auto-updated, which helped reduce some confusion. However, the missing piece was a truly responsive training support system that could pick up when someone needed more than just generic advice. Without that, it was hard to feel fully ready and comfortable using the tools effectively. So even though parts of the setup worked ok, the human support element during training was noticeably lacking for me.