Training responsiveness could be better but initial setup was fine
My experience with the training and onboarding process was somewhat frustrating overall, although I must admit the initial stages went smoothly. When I first began, the software orientation session helped me understand the basics, which I appreciated. However, when I reached out to clarify some doubts on advanced features, the response time was slower than I expected. Communication often involved back and forth emails before anyone responded properly, which affected my progress. The people involved were polite and seemed willing to help once they did get back, but their speed was a clear downside. Additionally, the follow-up on scheduled calls was inconsistent, and at times I felt like I was waiting longer than necessary without clear updates. That said, what did stand out positively was their provision of useful tutorial videos, which I could watch at my convenience and paused whenever I needed, helping me grasp some tougher aspects without immediate help. If the support team became more prompt and consistent, the overall experience would be greatly improved. Until then, the onboarding process feels like a good concept hampered by slower-than-expected responses, which might discourage those relying heavily on immediate help. To sum up, their materials and initial setup worked okay, but the real-time assistance fell short for me.