Training responsive but required consistent following up
From my experience with WFHI's training and onboarding, I found the overall responsiveness acceptable though not outstanding. Whenever I reached out to ask questions or request clarifications during the training modules, the team usually responded within a reasonable timeframe, which helped keep things moving forward. However, it did sometimes require multiple reminders or follow-ups to get answers to more specific queries. The onboarding process itself covered the necessary steps clearly, and the support provided during this phase was practical and straightforward. The training content was sufficient to get me started using the software, though I would have appreciated somewhat faster engagement to address complications sooner. Despite that, the people involved did complete their duties and were consistent in communicating updates or changes to the procedures. I was able to get through the main hurdles with their help, enabling me to continue using the platform effectively. In sum, the training was useful and the responsiveness decent, but it demanded a fair effort on my side to ensure everything was clarified.