Training response was lacking, not satisfied
I went through the onboarding training hoping to get clear guidance on using the software and tools. Unfortunately, the responsiveness from the support team during this phase was quite poor. I sent in multiple queries but rarely received timely or detailed replies. It felt like they were overwhelmed or inattentive, and that made me stuck on some parts for longer than necessary. Because of this slow interaction, my setup dragged on and I couldn’t fully understand certain aspects of the calling tools and database features. The automatic update notes were also confusing without proper explanation. This lack of communication diminished my experience substantially. I was expecting to be supported better in the critical initial training phase, but instead I felt left waiting too much. From my perspective, the overall training and onboarding responsiveness was not up to the mark and frankly disappointing. I cannot say I would recommend it based on how the support function behaved while trying to get started.