Training response time was the moment I realized it
When I first signed up, I expected the training and onboarding to help me get started smoothly. Initially, I found the training material straightforward, but I had a few questions about the dialer integration and how to best use the database feature. I reached out to the support team, hoping for quick responses. Unfortunately, the response time was slower than anticipated. It would sometimes take a few days to get answers, which delayed my progress in understanding the platform. By the time I received replies, the context of the question felt less urgent, and sometimes the answers were technical without enough practical examples. Eventually, I managed to piece things together and get a clearer idea of what was necessary, but it wasn’t until several calls and emails later. The onboarding flow itself was organized logically, and I liked that the automatic updates meant I always had the latest software features without interruption. Signing up and invoicing processes were administrative tasks that went fine without issue, though not especially quick. Overall, the responsiveness of the team during training was the main factor that made the onboarding either click or lag. In this case, it took a while before it clicked.