Training required more self effort than expected
I started the training and onboarding with WFHI hoping most of it would be straightforward, but I quickly realized I had to figure out a lot on my own. The software itself is quite powerful, but the guidance during the early days felt limited. There were instructions, yes, but many aspects of using the calling tools and managing the database felt unclear until I experimented quite a bit by myself. I think part of the issue was the balance between automated updates that changed features and the training materials, which sometimes lagged behind new updates. So while I did appreciate the initial onboarding sessions, I found myself digging deeper through the documentation and testing features only to discover how they best fit into my workflow. It hasn't been frustrating exactly, but it has taken time and careful trial to reach comfort with the system. I’m still not 100% sure I’m using all capabilities optimally, so I guess the effort required to learn was more than I initially expected.