Training required more help than I expected to manage
I found the training and onboarding took more effort than I initially assumed. While the materials were detailed, I realized quickly that going through everything alone was difficult as some steps were not very clear on first attempt. For example, configuring the database to fit my workflow and using the dialer required multiple tries to understand fully. I do think that having telephonic support made some difference, but I would still say I probably needed their help again several times after the initial onboarding. The automatic updates sometimes caused minor interruptions which added to the complexity. Because of this, I feel I might need similar help the next time I set up new features or do a deeper update. The sign-up and payment process itself was fine and didn’t take much effort, but definitely using the main software interface needed more patience and practice. Overall, it was a bit more work than I expected just to become comfortable with everything and I foresee needing follow-up assistance when expanding usage.