Initially, I expected the training and onboarding to be a bit more straightforward than it turned ou

Initially, I expected the training and onboarding to be a bit more straightforward than it turned ou

Initially, I expected the training and onboarding to be a bit more straightforward than it turned out to be. The materials provided were useful but I had to dedicate quite a bit of time to understand certain functionalities, especially for setting up the dialer and managing the database efficiently. I wasn’t quite sure if I was progressing fast enough because much of the learning came from experimentation rather than guided walkthroughs. In some ways, it matched my expectations because I anticipated some self-learning, but in other ways, it felt a bit more involved than I thought it would be. I don’t regret putting in the effort because now I feel more confident using the software day-to-day. The telephonic support was helpful when I made calls, though sometimes responses were slower, which added to the challenge. So overall, the match was partial: expected some effort, but the onboarding demanded more than I had imagined. Perhaps next time, I might seek additional resources upfront to balance the load better.