Training required more effort than expected
I found the training and onboarding process with WFHI quite demanding and not as straightforward as I hoped. From the outset, navigating the software felt complex, and the labels often didn’t clearly explain the features. Despite going through the materials multiple times, I ended the onboarding feeling uncertain about some key parts, especially the telephonic calling tools and the database management features. The automatic updates sometimes changed interface elements without clear explanation, which only added to the confusion. I appreciated that telephonic support was available, but it often took longer than expected to get answers, and their instructions weren’t always clear enough to build my confidence. The sign-up and invoicing process were smooth and transparent, which was one positive aspect. However, by the end of my training, I wasn’t fully confident in using the software independently, and it required a lot of extra effort on my side to get things done properly. In conclusion, while some parts did the job adequately, the overall onboarding demanded more time and patience than I anticipated.