Training repeated, waiting frustratingly long
I started off the training with high hopes, expecting the onboarding to be streamlined and straightforward. Unfortunately, it quickly became clear that the sessions lacked flow. Each time I tried to understand the calling tools and the dialer system, I had to wait for support or repeat the same explanations multiple times. The onboarding promised quick start guides but navigating the software was clunky and confusing. Next, the support team, though polite, couldn't get me immediate responses when I needed them the most, and the database integration tutorials felt rushed and incomplete. This forced me into multiple calls and redundant waiting periods just to grasp basic functionality. I made sure to take notes, but with the constant interruptions and lack of clarity, frustration built up. To add insult to injury, the automatic updates periodically changed elements without any prior notice, making me relearn procedures already covered. The sign-up and invoicing processes were relatively okay but didn’t compensate for the poor training flow. I honestly felt like I spent more time troubleshooting than actually benefiting from the curriculum, and I have doubts whether future sessions will be any better if they keep recurring the same issues.