Training promised smooth start but was confusing daily
I expected the onboarding and training to guide me smoothly through setup day by day, but instead it felt disjointed. Some days, the instructions made sense and helped me navigate the dialer and database features well, but other days I faced issues without clear guidance. The software updates sometimes changed things unexpectedly, and the training didn’t always reflect those changes promptly, leaving me confused. I also found the step by step process less consistent than I hoped; for example, some modules were detailed while others were too brief. I expected more ongoing support as I progressed, but telephonic support wasn’t always available when I needed it. While the payment and invoicing process was straightforward, the training did not meet my expectations for daily usability. This mismatch between what I thought I'd receive and what happened day to day became frustrating over time.