Training process took way too long to get me started
The onboarding and training process felt extremely drawn out. It took several weeks before I could even set up the calling tools correctly, which delayed any chance of using the software effectively. I expected a more streamlined path to getting started, but the online tutorials and live sessions didn't coordinate well, causing confusion. The database integration was supposed to be straightforward, but I had to wait multiple days for support calls to troubleshoot issues. The lack of immediate telephonic support during critical errors was frustrating because I kept being told to wait for the next update or assistance. Signing up and handling payments was a standard experience, nothing unusual. However, the extended time the training took and the waiting periods between support responses made the process inefficient for me. Automatic updates sometimes helped with minor bugs but nothing that sped up the actual onboarding timeline. Overall, it felt like the training was not designed with quick activation in mind, which for someone eager to start working remotely with the software, was a significant letdown.