Training process took effort but the order wasn’t always logical
I approached the training and onboarding with reasonable expectations but found the sequence of steps somewhat confusing. The initial modules were helpful, focusing on set-up and database management, which made sense as a starting point. However, later training segments jumped to more advanced topics like the dialer and calling tools without fully completing fundamentals, which made it a bit overwhelming at certain points. There was definitely value in the content provided and the support team was available when needed, which I appreciated. Yet the pace felt uneven, sometimes getting ahead of the basics before I felt comfortable. The sign-up and payment steps were clear and straightforward, which was a positive aspect amidst the mixed navigation experience. Automatic updates rolled out without much disruption, which I found helpful in keeping the software current. Still, the ordering of training materials could be improved to reduce the learning curve. In short, the effort required to get properly onboarded was moderate but the structure could have been more thoughtfully arranged to build knowledge sequentially. I will probably continue using the software, although with some reservations about training flow that didn’t always match my expectations.