Training process mein bohot zyada repetition aur wait hua
Main soch raha tha ki onboarding flow thoda smooth hoga, par training sessions mein kafi baar wahi cheezein baar-baar repeat hui. Jo cheezein main pehle hi samajh gaya tha, un par dobara se time kharab karna achha laga hi nahi. Mujhe laga tha ki training zyada interactive aur fast pace ki hogi, lekin kaafi der tak bas basic cheezein samjhayi ja rahi thi. Jo call tool aur dialer features hain unke baare mein toh achha khayal tha, lekin training mein unko use karna sikhane mein kaafi time laga. Onboarding ke dauraan support ne thodi madad ki, wo theek tha. Lekin overall mujhe laga ki company zyada effectively onboarding aur training mein invest kar sakti thi, taaki waste of time kam ho. Database features ko lekar bhi mujhe lag raha tha ki unki training mein zyada focus hona chahiye tha, kyunki wo mera main kaam ban sakta tha. Automatic updates ke baare mein uspe mujhe zyada explanation nahi mila. Jo sign-up aur payments process tha, wo sahi tha, lekin customer support mein response time thoda slow tha. Mujhe laga ki agar training mein repetitive content aur wait time itna nahi hota toh zyada accha experience hota, lekin haan, ek achhi baat yeh rahi ki telephonic support ne ek-do baar prompt response diya. Overall mujhe laga ki mujhe jitni mehnat karne ki sochi thi training aur onboarding mein, uske mukable kaafi zyada time laga aur frustrating bana.