training process lacked clear logical flow
I found the training and onboarding steps to be disorganised and confusing. The initial sign-up was straightforward, but then the onboarding did not follow a sensible order from setup to actual usage. For example, I was expected to use calling tools before fully understanding the database feature or software basics, which felt backward. The training module jumped between topics without clear progression or checkpoints to ensure understanding. Some critical functions were only briefly mentioned, with no hands-on exercises until late in the training, making me feel unprepared. The lack of a structured introduction to key features meant I wasted a lot of time retracing steps or searching support documentation. While support was available on the phone, I needed more structured guidance within the training itself. What really disappointed me was the absence of a well-outlined sequence that builds from fundamental concepts upwards so I could start practicing confidently.