Training pretty okay but clarity needed at one point
At first, I wasn’t sure if the training would be helpful since I’m new to remote workflows. The onboarding videos were generally clear and laid out the basics of the software well. It took me a couple of sessions to really get the hang of the dialer and calling tools, though. Some of the terms used in the training were a bit technical and could have been explained more simply. Once I practiced with the database feature during training, things started to click. However, I did feel the pace was a bit uneven – some parts felt rushed while others dragged on. The training definitely served its purpose in getting me started, but I still needed to experiment on my own to fully understand all features. I appreciated that telephonic support was available to answer some questions after the sessions, which helped a lot. The onboarding flow was functional but not always intuitive, so I had to re-watch certain parts. Overall, the training did the job but could be better polished for complete clarity and smoother learning progression.