Training prep was good but follow-up support less so
I had expected the training program to cover everything smoothly so I could manage most parts on my own after finishing it. The initial sessions were quite organized, especially the part explaining the database feature, which went better than I thought. It helped me get a decent grasp of how to manage contacts and use the dialer efficiently. However, when I faced some issues later, especially around automatic software updates causing small glitches during calls, I realized I'd probably need help again next time. The support calls were helpful but not as rapid or thorough as I would have wanted, which made me feel a bit dependent on external assistance. The sign-up and payment process were clear and easy to complete, so that part didn't worry me at all. What I’m comparing here is my expectation of gaining enough independence from training alone versus the reality that continuous help may still be needed occasionally. I think if next time the training included a more detailed troubleshooting segment or periodic refresher options, it would better prepare users for unforeseen problems and reduce the need for extra support.