Training partly matched but missed clarity on updates
Before starting, I expected the training modules to completely match the software and teach me everything I’d need to know for onboarding. In reality, while the initial parts of training about the calling tools and database worked as expected, the later parts didn’t really match the flow of the software updates I received during my time using it. At first, I thought the training was thorough and clear about how to set things up and use the dialer, which was a good start. But after some updates rolled out, I noticed new features were added which weren’t covered at all in any training session or communication. This made me a bit unsure if I should explore these changes on my own or wait for more materials. So while the onboarding reflected a solid baseline, it didn’t fully keep up as the software evolved, which was a bit disappointing and broke the continuity I was expecting from the start. The standout part was definitely the initial training clarity, but the ongoing training support could be improved.