Training pace surprised me with ups and downs
I went into the training feeling optimistic because the initial onboarding flow felt very organized and straightforward. The introductory sessions matched my expectations in terms of clarity and coverage of the software features, especially around accessing the calling tools and managing databases. However, as I progressed deeper into the modules, I found some inconsistencies. Sometimes the explanations were detailed and easy to follow, yet other times they moved through complex features too quickly with technical terms that weren’t fully explained. This patchiness in pacing was surprising because I thought the training would maintain a steady level of ease throughout. Sign-up and invoicing were smooth, and automatic updates helped keep the platform stable. Telephonic support was accessible, which was good when I needed extra help, but I wish the training itself covered some of those tricky points better to reduce my dependence on support. Overall, I was pleased with how some parts matched what I expected, but the mixed pace and detail level was unexpected and occasionally frustrating.