Training pace hit and missed my work hours
I found that the WFHI training and onboarding generally covered the basics well, but the timing and format did not always align with the actual hours I work. Some modules were scheduled or structured in a way that assumed a fixed daytime availability, which was a challenge for me because I work on varied shifts. When I could attend the live sessions, the trainers were clear and responsive, and the materials provided were useful to get familiar with the software features, especially the dialer and database functions. However, at times I missed critical parts due to timing conflicts and relied on recordings that weren't always as detailed or interactive. This led to some trial and error in setting up my remote workflows effectively. The onboarding process was adequate though not flexible enough to fully accommodate my schedule, so the moment it really clicked was after I personalized the training experience myself outside the structured hours. In sum, the training does do the job but could be improved with more adaptable scheduling or self-paced options that better fit diverse work patterns.