Training overall met expectations but was inconsistent
The training and onboarding program was broadly in line with what I expected before starting, offering a basic overview of the software's main features such as dialing tools and database management. However, I found some aspects inconsistent. The initial sign-up and payment process were seamless and clearly explained, but the training materials lacked depth in certain operational areas that I anticipated having more comprehensive coverage of. Support was available for some questions, though navigating through the automatic updates was occasionally confusing without prior detailed information from training sessions. This left me having to figure out parts of the workflow independently, which was unexpected. While the training met key expectations, it did not fully prepare me for all practical challenges encountered during daily usage, meaning extra time was needed for learning alongside live use. As an outcome, I would describe the experience as adequate but with room for improvement especially in practical run-time guidance and follow-ups.