Training overall felt a bit off from what I hoped
I had a specific idea of how the training would go, but it ended up being quite different in many aspects. For example, during one session, I was expecting more hands-on practice with the dialer tool, but it was mostly a lecture with little interaction. That moment felt like a missed chance to better understand the workflow. Aside from that, it's hard to point to distinct moments because the whole program seemed somewhat disconnected from my prior expectations. I wanted a training flow that clearly matched the needs of someone starting fresh on such software, but I didn’t feel that clarity was consistent. The onboarding promised to be intuitive, yet I often found myself unsure about which step to take next. So, although the support seemed okay at times, overall I felt a bit let down by how smoothly everything came together initially or didn’t. The database feature wasn’t covered in depth as I’d thought either, which was disappointing, considering it’s central to daily use.