Training outcome was limited by navigation issues
My experience with the training and onboarding component was somewhat mixed, primarily because I struggled to locate the resources I needed efficiently. While the software itself was functional and the database feature could be accessed, the materials and support documents were not always easy to find through the dashboard. This added frustration during sessions which otherwise would have been quite helpful. Automatic updates were sometimes confusing as they altered the interface slightly without clear notification, leading to temporary disorientation. However, I was able to complete enough training to operate the calling tools and use the dialer with reasonable competence. Telephonic support was courteous, but wait times occasionally extended longer than I expected. The end result was that I could use the system, but the learning curve was steeper and longer than it should have been given the resources. In summary, the training produced some positive outcomes but the navigation issues diminished the overall experience.