Training outcome fell short of expectations
I was hopeful that the training and onboarding process would be smooth and responsive, but unfortunately, it was quite the opposite. When I reached out for clarifications during the early steps, the response time was slow, which left me waiting longer than I expected. While I did find the materials somewhat helpful for understanding the software basics, the lack of prompt communication made progressing frustrating. It seemed that the support team was overwhelmed or not fully prepared to guide me through the more complex aspects of setting up my workflow. This delay ultimately hindered my ability to comfortably use the calling tools and database features during my first week. Although the software itself is promising, the onboarding experience did not match the initial impression that WFHI gives about its support responsiveness.