Training order was partly helpful but also a bit confusing
The training process started well with clear instructions on the software’s database and how to manage contacts. It was useful to get a practical overview early on. However, the onboarding steps felt somewhat jumbled afterwards, because I expected to learn the calling tools before diving deeply into automatic updates. The support was responsive when I asked questions but the sequence sometimes required revisiting steps. The dialer setup came a little later than I thought it should, so at times it felt like I was waiting to apply what I’d learned about the database. On the positive side, the training materials were thorough and had enough detail to handle most initial queries. So while the flow wasn’t entirely smooth, the combination of training content and support meant I could pick up the essentials without too much trouble. I'd say the order could be optimized but the overall package still works and helped me understand the software effectively.