Training order was a bit mixed, but something did click
When I signed up for WFHI and started the training, I had some expectations about a logical step-by-step flow, but the onboarding turned out a bit different. The initial login and software access part was smooth enough, but then the training modules jumped between topics in a way that sometimes felt jarring. For example, I found myself learning about the dialer tool before fully understanding the database setup, which confused me because the database was supposed to feed data into the calls. Later on, the training circled back to features like automatic updates, which maybe should have been at the start to understand how the software would evolve. Still, the telephonic support helped clarify many points that the training glossed over or presented out of sequence. On the plus side, the invoicing and payment steps were clearly laid out early on, which matched my expectations and made that part easier. I guess my experience ended up as a mix: some parts were well organized and user-friendly, and others felt like you had to piece together the workflow yourself. Overall, it was helpful enough for me to keep using the service, though I would have preferred a more linear and consistent introduction to the tools.