Training order surprised me in how practical and sensible it was
I was honestly a bit surprised by how well the training and onboarding steps were arranged. Instead of just throwing all features at me at once, WFHI designed the process so I learned the database basics first, which laid a good foundation. Then I moved specifically to the calling tools and dialer tutorials, which were really hands-on. This step-by-step progression helped me build confidence in a sensible order. The automatic updates during my first week using the platform felt well timed and didn’t disrupt my workflow, which was a relief. I’d expected telephonic support to be more reactive, but it was quite proactive in ensuring I wasn’t stuck. The invoicing and sign-up process also went smoothly. My only minor gripe is that some advanced functions were introduced quite late, so I almost felt the training could extend a bit to cover them better. Still, overall a positive experience.