Training order: Some parts helpful, others frustrating
I went through the onboarding and training steps, expecting a coherent flow, but honestly, it felt quite patchy. Some stages were clear and made sense, especially the introduction to the dialer tools; that part was okay and manageable. However, other parts felt jumbled, like they threw in database setup before properly explaining the calling software basics. It was confusing and seemed unplanned. This made the process drag on longer than it should have, and I found myself wondering if I was missing something crucial. What annoyed me most was the lack of smooth transition between modules — it felt abrupt and like I was forced to jump ahead without readiness. On the upside, the automatic updates after initial setup didn't disrupt anything, which was a relief. Still, the overall sequence could have been arranged more sensibly. I understand training takes time and complexity is inevitable, but a more logical step order would save a lot of headache. Sign-up and invoicing were straightforward enough, though the reminder emails could have been timed better. Support calls were there but didn't clarify the training confusion entirely. So while there are bits that work, the general lack of a sensible training path left me weary and impatient with the process.