Training order needed more logic
The effort I had to put into the training and onboarding was more than I expected, mainly because the steps didn’t seem arranged in the most logical order. They started with some advanced calling features before clearly introducing the database basics, which made it tricky to understand how the calling tools integrate with stored contacts. For me, it would have made more sense to get familiar with the database setup fully before jumping to the dialer and calling tools. Some steps also assumed prior knowledge that I didn’t have, so it slowed me down. The automatic updates were nice because they kept the platform current, but they sometimes interrupted the flow in the middle of a training session. The telephonic support was reachable and polite, and that helped a bit, but the lack of a smoother step sequence made the whole process feel more cumbersome than it should have. I felt like extra effort was needed to piece the workflow together myself rather than being guided through a well-paced path. Overall, the effort was definitely more than it needed to be just to get functional.