Training onboarding was slow and time taken was a concern
I found that the training and onboarding process took more time than I expected. Initially, it seemed straightforward, but as I proceeded, things did not go as smoothly. There were moments when the software was unresponsive, especially while setting up the database features. I wasn't sure if it was my internet connection or the platform itself. Trying to get help during these slowdowns was also a bit confusing because the telephonic support didn’t seem fully equipped to guide me through those specific technical issues promptly. At times, I felt stuck waiting for automatic updates to finish before I could continue my onboarding tasks, which added to the total time. It made me question whether this was typical for all users or just a rare glitch in my case. While I did appreciate that the training materials were clear once accessible, the overall pace meant I spent more time than I planned. I can't say the platform is inherently bad, but I think the slow pace might discourage anyone who needs quick onboarding. Reflecting on it, I’m still unsure what exactly caused the delays, but it was significant enough to affect my early experience with the software and training service.