Training onboarding steps were clear, though initial manual setup felt lengthy
Reflecting on the training and onboarding provided by WFHI, the sequence of steps overall made sense and brought me effectively from sign-up to active remote workflow management. The way the training modules introduced basic concepts before moving on to the more complex functions of the dialer and database was helpful. I felt prepared to use the calling tools once I reached that stage. However, the initial manual setup of my own data into the system was more time-consuming than I anticipated, and that slightly slowed down my progress. The automatic updates after setup offered gradual improvements without interfering with my daily tasks, which was reassuring. In terms of telephonic support, I only needed a few calls for clarifications during the early days, and the assistance was clear and polite. Even now, I continue to use what I learned confidently. Looking back, the order of the training worked well to build knowledge, though a bit more focus on streamlining the early database entry would have been ideal.