Training Onboarding Mostly Confusing Compared to My Old Setup
I had hoped the training and onboarding with this software would be a step up from what I used before, but it was quite disappointing. The process was more complicated and less intuitive than I expected. In my previous experience, the training offered clear step-by-step guidance with examples, but here it felt scattered and sometimes too technical. The absence of an easy-to-navigate dashboard meant I spent a lot of time searching for what I needed. The calling tools setup was particularly frustrating because the dialer didn't sync properly with the contacts I imported from the database, leading to delays. While I appreciated that the invoicing and payment processes were straightforward and the telephonic support answered promptly, the overall onboarding experience did not measure up. It was harder to get comfortable with the system here, especially when compared to my previous setup, and that created some real frustrations during use.