training onboarding lacked timely responses
I started the training and onboarding expecting some guidance but encountered issues that required support. However, the responsiveness of the team was not satisfactory. When I sent queries about setting up the calling tools and database features, the responses took longer than acceptable. This delayed my progress since I could not proceed with the software without clarifications. Also, the onboarding documentation didn’t cover some basic troubleshooting steps, which led me to wait unnecessarily. I found the delay especially frustrating because clear instructions early on could have helped me avoid repeated back-and-forth communication. On the positive side, when I eventually received answers, they were clear and addressed my questions adequately. But the long wait times and slow attention meant the onboarding did not work well for me overall.