Training onboarding had problems with troubleshooting
I started using the WFHI software with high hopes but the onboarding and training process really didn’t go as smoothly as I expected. At first, the sign-up and payment seemed fine, and invoicing was clear. But when I began the training, I ran into some issues with the dialer setup that I couldn’t fix myself. I tried following the training videos and documents, but when something went wrong, I didn’t find much help. The telephonic support took a long time to answer, and when I finally got through, the solutions were often vague or didn’t resolve the problems. This left me confused about how to proceed with my workflows. I also noticed that the automatic updates sometimes changed settings unexpectedly, but I wasn’t shown how to handle these changes during training. Overall, while one part of the database feature setup was explained decently, the inability to troubleshoot properly and the slow support made the experience frustrating. It felt like the training didn’t fully prepare me for common problems, which affected my confidence in using the software.