Training Onboarding: Confusing Long-Term Clarity
The initial training and onboarding seemed adequate at first, but as days passed, the system's day-to-day behavior became less predictable. I found that some functionalities I expected to work smoothly faced repeated hiccups. While the initial setup was straightforward, I felt that ongoing training support lacked depth, leading to some difficulties in managing the call database effectively. The dialer sometimes did not sync correctly with the database, causing occasional errors. Telephonic support was available, though responses sometimes delayed. Though the automatic updates claimed to improve functionality, I didn't observe notable enhancements in daily use. I admit the invoice and payment steps were clear, which was helpful. Overall, the training process did not meet my expectations beyond the first day, leaving me somewhat dissatisfied with how the software behaved as part of daily workflow. It’s not completely unusable, but improvements in follow-up training and troubleshooting support would help a lot. Hence, my rating is 2 out of 5 reflecting these shortcomings.